Privacy Policy | CTN Group

1. Introduction

This Privacy Policy explains the privacy policy of CTN Group registered in England as Corporate Television Networks Limited, whose registered address is 114 St. Martin’s Lane, London WC2N 4BE, England.

CTN Group has been helping multinational companies, governments, NGOs and their leaders engage key audiences for over 25 years. We Think Big and Act Smart. This means we are agile, efficient and responsive. We come up with ideas which help shape reputations and change the way people think, feel and behave.

We turn clients’ ambitions into reality and are very proud of what we do.

CTN Group is acutely aware of its obligations and responsibilities with regard to the privacy of all stakeholders (including but not limited to clients, prospects, suppliers, staff/candidates). Specifically, CTN Group is committed to ensuring that all data processing is: –

processed lawfully, fairly and in a transparent manner
collected for specified, explicit and legitimate purposes
adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
accurate and, where necessary, kept up to date
kept in a form which permits identification of data subjects for no longer than necessary
processed in a manner that ensures appropriate security of the personal date

The purpose of this document is to explain how CTN Group will use your personal information when you interact with us. We have deliberately attempted to write this privacy policy in clear, easy-to-understand language. If anything about it is isn’t clear, please call us on +44 (0)20 7395 4460 or email us at admin@ctn.co.uk and we will aim to get back to you with clarification within two business days.

We may choose to make changes to this Privacy Policy at any time, to ensure compliance with applicable laws and industry regulations. Please ensure that you review this document from time-to-time to ensure you are familiar with the latest changes. The changes will be effective immediately after they are posted to this page.

2. Collection of personal information

Why do we collect personal information about you?
Client: If you are a client of CTN Group, we collect and process personal information in order to most effectively deliver the service that you have engaged us to do.

In this instance, we are collecting and processing your personal data using Legitimate Interests as the Legal Basis for Processing. We undertook a Legitimate Interests Assessment, and a Data Protection Impact Assessment prior to making this decision on the most suitable Legal Basis for Processing. This was done prior to the implementation of the General Data Protection Regulation.

The Legitimate Interest is that we need to process data on you in order to effectively deliver the service you have contracted us to do. We are careful not to process any sensitive personal information, and restrict data processing to corporate/B2B data. We have determined in our Legitimate Interests Assessment that this data processing activity is very unlikely to have an adverse impact on your privacy.

Prospect: If you are a Prospect (a business that we believe is likely to benefit from the services of CTN Group), we may collect and process personal data on you as part of our efforts to sell, promote and market our services to you.

The Legitimate Interest is that we believe the service we provide is likely to be of interest to you (although please tell us if it is not and we will remove you from future communications). We are careful not to process any sensitive personal information, and restrict data processing to corporate/B2B data. We have determined in our Legitimate Interests Assessment that this data processing activity is very unlikely to have an adverse impact on your privacy.

Supplier: If you are a supplier to CTN Group, we collect and process personal information as part of our contractual relationship with you.

The Legitimate Interest is that it is necessary to collect and process personal data on you as part of our contractual relationship with you. We are careful not to process any sensitive personal information, and restrict data processing to corporate/B2B data. We have determined in our Legitimate Interests Assessment that this data processing activity is very unlikely to have an adverse impact on your privacy.

Staff member or candidate: If you are a staff member of CTN Group, or have applied for a job with us, we will collect and process personal information as part of our relationship with you.

The legitimate Interest is that it is necessary to collect and process personal data on you as part of our relationship with you as a staff member or candidate.

How do we collect personal information from you?
Information may be collected in the following ways:-

Face-to-face (eg. in an interview)
Phone (eg. in a telephone conversation with a member of our sales or delivery team)
Email (eg. in a negotiation with one of our sales team)
Desk research – in this case only publicly available personal information is processed (eg. we may find and store information that you have posted on LinkedIn)
Post (eg. we may record data that you send to us by post)

What type of information is collected?
The types of data we will collect may include:-

your name
your job title
corporate email address
workplace address
written records/notes of conversations that you have had with our sales, research, and delivery teams
records of emails that we have sent you or you have sent us
personal email address (staff and candidates only)
home address (staff and candidates only)

Disclosure to third parties
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include data hosting and security, project delivery, and providing other administrative support services such as payroll processing and insurance administration. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.

We may also disclose your personal information if we are under a duty to share your personal data in order to comply with any legal obligation.

Keeping data we hold on you up to date
We endeavour to keep the information that we hold on you as up-to-date as possible, so have put in place a process to clean our data on a rolling cycle, with the help of third party specialist software providers and suppliers. If you find that any data we hold is not up-to-date or you receive a communication from us that includes incorrect information, please alert us by emailing admin@ctn.co.uk

3. Controlling personal information that we Hold on you

As a data subject, we acknowledge that you have a right to control whether or not we collect and process personal data on you, and to ask for us to stop processing, amend, or delete data that we hold.

CTN Group is committed to ensuring that we process personal data in line with your wishes, so please tell us if you are unhappy with us holding any of the data we do.

You can do this:-

By phone: please call +44 (0)20 7395 4460
Write to us at: CTN Group, 114 St.Martin’s Lane, London, WC2N 4BE
By email: please email admin@ctn.co.uk

We are also committed to keeping personal data that we hold as accurate and up-to-date as possible. If you believe that we hold personal data on you that is not up-to date and want this rectified, please contact us.

4. Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

Make our website work as you would expect
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions

Most web browsers allow some control of most cookies through the browser settings.

You may delete and block all cookies from this site, but parts of the site may not work. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you need any further detail, please contact admin@ctn.co.uk

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (eg. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if, on an anonymous basis, how people reached this site (eg. from a search engine) and whether they have been here before, helping us to put more money in developing our services for you instead of marketing spend.

For this activity, we use Google Analytics to ensure that this data is stored in a secure manner.

Privacy policies for Google can be found here:
https://policies.google.com/privacy?hl=en-GB&gl=uk

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

5. Email marketing and newsletters

For companies that we believe are likely to be interested in our services, we may from time to time decide to send you information by email.

This may be in the form of our newsletter which could include examples of our work and our thinking around relevant topics that influence our industry.

For this activity, we use email distribution software supplied by MailChimp.

Please consult MailChimp’s Privacy Policy for more information:
https://mailchimp.com/legal/privacy/

We are careful to ensure that all email correspondence sent out by CTN Group includes a clear ‘unsubscribe’ link, and have a robust internal policy in place to deal with ‘unsubsribe’ requests we may receive from stakeholders.

6. Data security

All data held by CTN Group on its stakeholders and their associated activities, is located within an ISO 27001 certified data centre. This independently recognised standard for data security and management provides a high level of security for CTN Group and its stakeholders, in particular in relation to the confidentiality, integrity and availability of data across the network. The organisation uses software countermeasures and management procedures to protect itself against the threat of malicious software. All staff are trained to co-operate with this policy.

We take daily fully encrypted backups of our data supported by Veeam software. The encryption extends to backups held, and also whilst data is in transit.

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

7. Retention of data

CTN Group may retain data for differing periods of time for different purposes as required by law or best practices. However, under no circumstances will we retain your personal data for a period of longer than five years (from the point of collection or updating) unless there is a critical business reason to do so (for example we may need to maintain records for longer than this for accounting reasons)

8. Links to other sites

Our websites may contain links to other sites. If you click on a third party link, you will be directed to that site. A common example is an embedded YouTube video.

Please note that these external sites are not operated by us. Therefore we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

9. If you email us

We work closely with a third party IT support business to encrypt and protect email traffic in line with government advice.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware you have a responsibility to ensure that any email you send us is within the bounds of the law.

10. Personal information of children

Our activities do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

11. Contact us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us. Emails can be submitted to admin@ctn.co.uk, or you can telephone +44 (0) 20 7395 4460.